Updated: November 23rd, 2020

We are experiencing higher than normal call volumes and website traffic. If you experience technical difficulties when calling our customer service team or managing your BFS account via My Account, please try your request again at a later time. Thank you for your patience.

At Bentley Financial Services, the safety of our customers and the communities we serve is our utmost priority. As we all face this rapidly changing situation, Bentley Financial Services is here to help. As a valued customer, if you have been affected, you may be eligible for assistance.

Please contact us to discuss your options via one of the following channels:

Do not hesitate to contact us if we can be of assistance. Please be patient as current circumstances may lead to longer response and call wait times, and we would like to thank you for your patience in advance. Commonly asked questions are listed below.

If you have not done so already, we encourage you to to link and manage your Bentley Financial Services account via My Account, where you can manage your account online 24/7.

My Account

 

Thank you for being part of the Bentley Financial Services family. Our thoughts are with you and our community as we navigate these unprecedented circumstances together.

Frequently Asked Questions

Account Support:

1. Is Bentley Financial Services offering any assistance with COVID-19?

Yes, Bentley Financial Services is currently providing assistance to customers impacted by the COVID-19 pandemic. Please contact us using one of the communication channels below to confirm your eligibility and discuss options.

2. What assistance is available to Bentley Financial Services customers?

During this difficult time, we are currently offering 30 or 60 day deferments for impacted customers who have made a minimum of 3 monthly payments. Customer Accounts that have a prior deferment may be ineligible. It is important to note that this deferment modifies the payment schedule and maturity date only. It does not change any of the remaining terms on your agreement. The deferred payment(s) will be moved to the end of your contract.

Retail installment contract customers: Please note that finance charges will continue to accrue on the unpaid balance at the contract rate. By deferring one or more monthly installment payments, you will pay more finance charges than originally provided on your contract.

Auto Pay customers: To process the deferment, we will need to terminate any current Auto Pay election. You will be required to make a one-time monthly payment after the deferment period to keep your account current and to re-enroll in Auto Pay for automatic payments to commence for your next scheduled due date.

3. I requested my payment(s) to be deferred. I received a confirmation email. How do I verify my payment(s) were deferred?

Lease customers: Please log into your Porsche Financial Services account and refer to the next payment due date on your home screen. Please note due to the high volume of requests there may be a delay in processing the deferment. We appreciate your patience and ask you continue to check your account.

Retail installment contract customers: Please note the deferment will be processed at the time the corresponding monthly installment payment comes due. As such, you may receive an automatically generated invoice during the deferment period and your Porsche Financial Services account may not reflect the deferred due date. The retail contract modification agreement reflects the next scheduled payment due date.

4. How do I cancel Auto Pay?

First, sign into the Bentley My Account online portal. Click Accounts in the menu bar, then find and select the Auto Pay Enrollment tab. The Auto Pay Enrollment page will allow you to modify the recurring payment details of your account or allow you to cancel your recurring payment configuration.

5. I have not received my registration renewal notice, when should I expect it?

Renewal notices are sent out on a weekly basis once we receive the notification. If you do not receive your renewal notice kindly refer to your County’s website where you may be able to obtain a copy.

6. I am trying to sell my vehicle. Are you accepting payoffs at this time?

Bentley Financial Services continues to accept payoffs at this time. Payoffs can be sent by wire transfer, one time ACH transfer, or any form of certified funds. Transfer of titles to the vehicle(s) will be processed after the receipt of the payoff. There might be delays depending on the current status of the DMV in your state. Vehicles payoffs are subject to applicable state law. To obtain payoff instructions please log into your Bentley Financial Services account via My Account, send us an email to bfs.customerservice@bentleyfs.com, or call us at 1-888-641-6386.

7. I want to transfer my Lease to another person, is this possible?

With the closure of several Departments of Motor Vehicles and Licensing Agencies across the country, Bentley Financial Services is temporarily suspending Lease Assumptions due to our inability to complete the entire transfer process. We will return to facilitating Lease Assumptions in the near future.

8. Will finance charges continue to accrue during the deferred months?

Your Bentley Financial Services account will continue to accrue a finance charge at the rate disclosed in your Contract. The amount will be determined by the balance of your debt (amount financed) during the period that you are deferring payment.

9. Can I reduce the finance charge on my retail installment contract?

Bentley Financial Services is not offering to reduce contracted finance charges. Bentley Financial Services recommends reaching out to your local authorized Bentley dealer for information on refinance options.

10. Will I be charged a fee for a returned payment?

Bentley Financial Services charges a fee on all returned payments based on applicable state law. Bentley Financial Services does not waive returned payment fees.

11. Will I incur a late fee for my deferred payment(s)?

Any late charges assessed for payments deferred will be waived by Bentley Financial Services. Please note due to the high volume of requests there may be a delay in processing the waiver. We appreciate your patience.

12. Will I incur a negative credit marker on my credit report for deferring payment(s)?

Bentley Financial Services furnishes information about your account to the three main credit reporting agencies, Equifax, Experian, and Transunion. If a completed payment deferment request is received less than 30 days after it is due, Bentley Financial Services will report your account as current and deferred. A deferment request will not change any negative reporting resulting from payments that have already been reported as late or missed.

Bentley Financial Services does not control the way credit reporting agencies report your credit information and there are many factors over which Bentley Financial Services has no control that may affect your credit report. If you have additional questions regarding how a deferral may affect your credit report or FICO score, please reach out directly to the three major credit reporting agencies, Equifax, Experian, and TransUnion.

13. If I defer my lease payment, will I receive an extra mileage allotment for the deferred payment(s)?

Unfortunately, Bentley Financial Services is unable to offer extra mileage allotments on deferred lease payments. Any miles over the amount listed in your lease agreement will be subject to the applicable charge.

Lease-End:

1. Can lease extensions be requested online?

Yes! Bentley Financial Services is currently offering courtesy 2-month extensions to qualifying lessees. Please email your request, including your account number, to bfs.remarketing@bentleyfs.com for details on eligibility.

2. Can I defer the monthly payments due during the extension period?

Unfortunately, Bentley Financial Services is currently unable to offer deferment of payments due during the extension period, however, Bentley Financial Services Remarketing will gladly assist with the return of your current leased vehicle to an authorized Bentley dealer. Please contact Bentley Financial Services Remarketing at bfs.remarketing@bentleyfs.com with additional questions.

3. Is Bentley Financial Services negotiating payoffs due to the current COVID-19 situation?

Bentley Financial Services payoff amounts are based on the current contract obligation, which considers the pre-determined residual value of the vehicle. The residual value amount on your vehicle is calculated at lease inception and is non-negotiable.

4. Will Bentley Financial Services waive my final lease payment(s)?

Bentley Financial Services is not offering to waive final payment(s).

5. Can an authorized Bentley dealer schedule pick-up and transportation of my leased vehicle for my lease return?

Bentley Financial Services recommends reaching out to your authorized Bentley dealer for information on potential vehicle pick-up and transportation. You may also contact Bentley Financial Services Remarketing at bfs.remarketing@bentleyfs.com for additional assistance.

6. Will I be responsible for excess wear charges if I am unable to complete the pre-inspection?

Yes. A pre-inspection is not required prior to lease turn in. Bentley Financial Services offers a pre-inspection tool, which will assist in determining billable charges and will be sent to you approximately 90 days prior to the maturity of your lease. A final vehicle inspection will take place at the dealership, when possible, following vehicle return. You will be notified of any billable excess wear and excess mileage once the inspection is completed. Please reference your lease agreement for additional details. You may also contact Bentley Financial Services Remarketing at bfs.remarketing@bentleyfs.com with additional questions regarding the vehicle inspection process.

 

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